Before You Dispute | Wellness Mora

Have a Problem? Talk to Us First.

Before contacting your bank to dispute a charge, give us the chance to resolve it. We reply within 1 business day — reach us through our Contact page.

We can resolve most issues right away:

Order not received? We will resend tracking and, if the package is lost in transit, reship at no cost.
Want a refund? We offer a 30-day full refund from delivery on opened or unopened items — no return required, $0 fees. Refunds to the original card within 5 business days. See our Refund Policy.
Unrecognized charge? If you see a charge from Wellness Mora, we will look up the transaction and correct any errors immediately.
Unhappy with the product? We can offer a replacement order, a different product, or a full refund.

If you do file a dispute with your bank, please mention that you attempted to contact us first. We will respond to your bank with the order details and any correspondence.

This does not limit your right to contact your card issuer.